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FAQs:

  • What is the Al Ahly Points reward program?
    • Al Ahly Points is NBE's loyalty program that rewards its valued customers through earning points for every purchase transaction on your credit card, which can then be redeemed for a voucher that can be used to make purchases at any of the outlets of our merchants network
    • Points are not earned for installment transactions done through credit or installment cards
  • How do I enroll into the Al Ahly Points reward program?
    • Enrollment into the Al Ahly Points Program is automatic and free, once you activate your NBE Credit Card.
  • How do I earn Al Ahly Points?
    • Use your NBE Credit Card for all your domestic and international retail spends to earn Al Ahly points. The number of Al Ahly Points that you will be awarded depends on the type of Card you hold.
    • 1 point for every 1 EGP spend for Classic/Gold;
    • 1.5 for every 1 EGP spend for Platinum).
  • Are there any membership fees to enroll in the program?
    • No. The enrollment in the Al Ahly Points program is absolutely free of charge and NBE customers are automatically enrolled in the Al Ahly Points Rewards Program, once they activate their NBE Credit Card.
  • What are the NBE Products and Services that offer Al Ahly Points?
    • You will earn Al Ahly Points on all spend made through any of the NBE Credit Cards (all MasterCard and Visa credit cards), except for installment transactions.
  • Do the Al Ahly Points expire?
    • Al Ahly Points collected will automatically expire after 36 months from the date of the transaction
  • How can I redeem my Al Ahly Points?
    • To redeem your points online; log on to www.Alahlypoints.com and redeem directly online by clicking on the "redeem" tab.
    • To redeem over the phone, contact our call center on 19623 and request for a redemption of your Al Ahly Points.
  • How can I keep track of my Al Ahly points balance?
    • The Al Ahly Points balance can be found either when you log on to the rewards website www.Alahlypoints.com or by calling our call center on 19623. The points balance can also be found on your credit card monthly statement.
  • Can the vouchers be exchanged for cash?
    • No, you cannot exchange your vouchers for cash, you can however use your voucher together with cash to make a purchase.
  • How can I receive my voucher?
    • Your voucher will be delivered to you in person through our courier service.