Terms & Conditions :


- AL AHLY Points program Enrollment is automatic and free, once you activate your NBE Credit Card.

- Use your NBE Credit Card for all your domestic and international retail spends to earn AL AHLY Points.( Except for all Installments Transaction). The number of AL AHLY Points that you will be awarded depends on the type of Card you hold.

- 1 Point for every 1 EGP spend on Classic/Gold Cards.

- 1.5 Point for every 1 EGP spend on Platinum cards.

- AL AHLY Points collected on a Transaction will automatically expire after 36 months of date of this transaction.

- Minimum number of Points needed to issue a Voucher is 5000 Point.

- Vouchers can only be used for redemption against purchases made at any of our partner merchant outlets. They cannot be redeemed against cash. However they can be combined with cash and used to make payments for purchases at any of our partner merchant outlets.

- Vouchers can only be redeemed for the full amount mentioned on the voucher. Any unutilised amount on the voucher would be forfeited by the cardholder. For refund related cases, the cardholder would be eligible to receive refunds for the payment made through cash/credit card only.

- NBE is not responsible in case of lost, stolen, misplaced or damaged vouchers and a replacement voucher will not be issued.

- Once issued, vouchers can only be used by its original recipient as mentioned in the redemption letter.

- Vouchers once issued cannot be cancelled and reward points cannot be credited back into the cardholder’s account.

- The voucher is valid for a period of 3 months from the date of issue as stamped on the voucher. A voucher can be used only once for redemption.

- To redeem a voucher you are required to present your National ID, original voucher and a copy of your National ID to any of our partner merchant outlets. Merchants will not accept the voucher if any of the above mentioned are missing / inaccurate.

- NBE reserves the right to change any of the Terms and Conditions governing the use of vouchers.

- Customers whose card status is "on hold" will not be able to redeem vouchers on any of the channels available to customers (call center, online and cards center, etc.).

- NBE reserves the right to terminate the AL-AHLY Points rewards program at any time without prior notice.

- NBE reserves the right to cancel and/or forfeit all points earned by a customer across one or more of his/her credit cards in case customer breaches any of the Terms and Conditions of the AL-AHLY Points rewards program as well as the Terms and Conditions of the NBE Credit Cards applicable.

- These Terms and Conditions are applicable in addition to the Terms and Conditions of the NBE Credit Cards applicable.

- NBE is not responsible for the quality of good/s and/or service/s purchased by the cardholder/beneficiary from the merchant.